Help Centre
Answers to the questions people ask us most.
Frequently asked questions
How do I book a provider?
Open a provider's profile, choose a service and a time that works for you, then confirm. You'll see the price before you pay.
How do I pay for a booking?
You pay securely once a provider accepts your booking. Payment is only requested after your booking is confirmed.
Can I cancel a booking?
Yes, from My Bookings once you're signed in. Cancelling shortly before the appointment may not be possible once the provider has started, so cancel as early as you can.
How do I become a provider?
Select Become a Service Provider, create an account if you don't have one yet, then set up your provider profile. Once it's ready, customers can find you and send booking requests.
How do I get paid as a provider?
Payments for completed bookings appear in your Earnings, once you're signed in, along with when to expect each one and its current status.
What do I do if something goes wrong?
Sign in and open your Help Centre. It has a contact form where you can describe the problem and track it as a report until it's resolved.
Need to report something?
Sign in to open a report from your Help Centre and track its status.